Nature of being defensive

Ah, i guess being defensive is rather reflex for most people. I was havin dis problem with my specs where the optician accidentally gave me some power so much more higher than its supposed to be, and i went back to her like 3 times including today or 4 including my dad's visit to talk to her. She got all frustrated and defensive when we were actually telling her our problem, the first time i approach her she told me her reading was definitely accurate, my eyes need to adjust to the new specs and it sounds all logic to me. there i go wearing it for a few more days, and hell the nex thing i noe when i cross check it with another 3 opticians my eyes' power are supposed to be 275 and 300 not 350 and 425.

Went back to her, another lady from the same outlet gave me a test and found out dey did made a mistake. take note its not the lady who first took my reading, dad suggested dat we shud get a prescription from an optometrist to betta confirm it and its a good idea after all.

Went to an optometrist, got consultation from him and hell right my eyes have actually improved marginally; so there i go bouncing back to the optician tellin her wat happened, she went into the room n gave me a test and rerun everything only to come out n become all defensive dat the reading she gave me is correct because i told her i can read those letters on the board and gave her a "definite" yes no in that split seconds. For fux sake, ur suppose to noe how subjective all dis answers given by ur customer and yet u become all defensive when we told u the reading u gave earlier is wrong. There she goes again n again dat i can read the letters, and i agreed dat the earlier reading was ok to me. Geesh, then when we finally asked her to change she showed the fkin fucked up face with dat moody screwed up PMS look to me. Niacibai wat the fuck man, cmon i dont pay and go thru all these hassles to see ur cibai face all frowned like dat. Hopeless optician, will nvr go to it again. Service is poor, she dont even hav the fkin patience to actually xplain wat the reading means to me and my dad when we probed her, she was so defensive dat she actually keep justifying dat she was right and all dat. Worse still, shes the supervisor wat a joke.

But i cant blame either, it is common for human to be defensive when dey feel threatened. Its our instinct, but shes extremely SH-ed.